At All About Moments, we understand that your gifts and decorations are for special occasions. We are committed to delivering your personalized balloons, hampers, and floral arrangements safely and transparently across the United Kingdom.
1. Shipping Territory & Costs
- Service Area: We ship exclusively to addresses within the United Kingdom.
- Free Shipping: We offer Free Standard Shipping on all orders over £50.
- Standard Shipping: For orders under £50, a flat shipping fee of £4.95 applies.
- Local Pickup: We offer Free Local Pickup from our Bradford boutique for all orders, regardless of value.
2. Handling & Order Cut-Off Times
To ensure your custom gifts and bespoke balloons are prepared with the highest level of detail:
- Daily Order Cut-Off Time: 18:00 (6:00 PM) GMT.
- Handling Time: 0 – 1 Business Day (Monday – Saturday).
- Processing: Orders placed before 6:00 PM are typically prepared and dispatched the same day. Orders placed after 6:00 PM, or on Bank Holidays, will be processed the next business day.
3. Transit Time & Delivery Estimates
- Transit Time: 2 – 3 Business Days (Monday – Friday).
- Total Estimated Delivery: 2 – 4 Business Days.
- Carriers: We partner with trusted UK carriers, including Royal Mail, DPD, and Evri, to ensure your gifts arrive in perfect condition.
4. Specialist Handling for Delicate Items
- Balloons & Flowers: Our fresh flowers and inflated balloons are packaged using specialized materials to maintain freshness and prevent damage during transit.
- Tracking: You will receive a tracking number via email as soon as your order is dispatched. You can follow your package’s journey directly through the carrier’s portal.
5. Local Bradford Services
For our customers in the Bradford area:
- Free Local Pickup: You can collect your order for free from our location at 969 Thornton Road, BD8 0JD. Please wait for your “Ready for Pickup” email before arriving.
- Event Setups: For large party setups and venue decor, our professional team provides on-site installation. These services are scheduled separately—please contact us directly to coordinate.
6. Delivery Issues & Damages
- Damaged Items: We take great care in packaging, but if a delicate item (like a balloon or floral arrangement) arrives damaged, please notify us within 24 hours at support@yellow-yak-645273.hostingersite.com. Please include photos of the item and the packaging so we can arrange a replacement or solution immediately.
7. Contact & Business Information
- Store Name: All About Moments
- Legal Entity: ALL ABOUT MOMENTS LTD (Company No. 15178136)
- Director: Sumaira Hussain Khatoon
- Address: 969 Thornton Road, Bradford, England, BD8 0JD
- Email: support@yellow-yak-645273.hostingersite.com
- Business Hours: Monday – Sunday, 09:00 – 19:00 (9:00 AM – 7:00 PM)