At All About Moments, we know how much heart goes into your celebrations. Whether it’s a bespoke balloon or a fresh bouquet, we want you to be delighted with your order. Because our products include personalized and perishable items, our policy follows UK Consumer Contracts Regulations to ensure fairness and clarity.
1. The Nature of Our Products (Exemptions)
Due to the specialized nature of our inventory, the following items are exempt from the standard 14-day right to cancel/return under UK law:
- Personalized Items: Any balloon, hamper, or gift customized with a name, date, or specific message.
- Perishable Goods: Fresh flowers and inflated balloons, as they have a limited natural lifespan.
- Hygiene Items: Any gift items that are sealed for health protection or hygiene once unsealed.
2. Non-Personalized Items (Your 14-Day Right to Cancel)
For non-perishable and non-personalized items (such as uninflated DIY kits, vases, or unopened giftware):
- Notification: You have 14 days from the date of delivery to notify us of your intent to return.
- Return Window: Once you have notified us, you have a further 14 days to return the item to our Bradford boutique.
- Condition: Items must be unused, in their original packaging, and in a resalable condition.
3. No Restocking Fees
We believe in transparent pricing. All About Moments charges £0.00 Restocking Fees for all eligible returns.
4. Damaged or Defective Items
We take great care in our packaging, but if an item arrives in less-than-perfect condition, we will make it right.
- Reporting: Please report any damage (such as deflated balloons or wilted flowers) within 24 hours of delivery.
- Evidence: Email a photo of the damaged item and the original packaging to support@yellow-yak-645273.hostingersite.com.
- Resolution: We will provide a full refund or a replacement for any items confirmed as damaged or defective upon arrival.
5. Refunds
- Processing: Once we receive your return or verify damage, we will process your refund within 7 business days.
- Payment Method: Refunds are issued to the original payment method used at checkout.
6. Return Shipping Costs
- Change of Mind: For eligible non-personalized returns, the customer is responsible for the return shipping costs.
- Our Error: If we sent the wrong item or the item is defective, All About Moments will cover all return shipping costs.
7. Contact & Return Address
To start a return or report a problem, please contact our team:
- Legal Entity: ALL ABOUT MOMENTS LTD (Company No. 15178136)
- Director: Sumaira Hussain Khatoon
- Return Address: 969 Thornton Road, Bradford, England, BD8 0JD
- Email: support@yellow-yak-645273.hostingersite.com